1) Phone Consultation
When you first call (or book online), we will ask you a few questions to get the overview of your project: Things such as your timeline, the project location, size and scope, and your budget range to complete the project. Then a time is set for our specialist to meet with you. This meeting will be confirmed a few days before to be sure it still works for your schedule.
2) Design Consultation
Once the specialist has met with you over the phone, given you a rough estimate and you would like to move forward, we will arrange a time for an in-person meeting where we will go over our design agreement, collect a design fee, take any measurements and begin the scheduling and contract process.
We utilize an online system and app (explained in our video below) that enables you to see exactly what is going on with your remodel project. This system is used for material selections, pricing, photos and scheduling. We will onboard you into the system during this time.
Once drawings have been approved, the contract will then be signed and work will begin according to the project schedule.
The contract will reference the design agreement. It will also list start and finish dates along with a payment schedule so that everyone knows what to expect right from the beginning. We ask for one-third down to account for materials to be purchased before the project starts.
Our staff will be in contact with you as we start on your project. We will need to know how we will gain access to the project area each day as well as where we can store things (such as cabinets) during the construction process.
The work team will cover up your floors and block off the area they are working on to keep the dust to a minimum. Even so, drywall dust (especially) is very fine and can “sneak” out of the work area, although the dust is no worse than if you “forgot” to dust for a month. The work team will vacuum each day and leave the area as normal as can be for your evenings at home.
The contract usually calls for Friday payments so that you will be paying for work already done. Please reference your contract or call us with any questions.
5) Project Completion
Once the project is completed and you are satisfied with everything, then the final payment is made. We warranty our work for one year just in case something happens, but that is rarely the case.
Afterwards we ask that you send in a review of our work. We’re excited to have completed your dream project, now you can enjoy it for many years to come!